Our Team

JAMES NORVAL

James formed the CPS Group in 1985 as a Financial Planning & General Insurance practice. The “CPS Brand” has grown and has become a strong customer focused group under his dedicated leadership.

After 28 years as a Financial Planner, in 2011 James retired to focus more on the development of the CPS General Insurance business. He is as committed today as he was when he started.

James holds a Diploma of Financial Planning (CFP) from Deakin University. Schooled in South Africa where he was a “mad” sportsman, James now enjoys a game of golf when time permits. His spare time is taken up with farming in the Dungog district where he and his wife run an Angus/Wagyu cattle farm and most importantly spending time with their 4 adult children and many grandchildren.

RICHARD ACHESON

Richard is the longest serving employee of CPS having joined in 1993 to grow the general insurance business.

Richard performed a number of roles prior to joining CPS such as business development manager and general insurance manager. His knowledge of underwriting, claims handling and risk management is an asset to the company. Today Richard’s primary task within the company is as Senior Account Manager looking after the many long standing clients of CPS.

Richard is an Associate of the Australian and New Zealand Institute of Insurance and Finance(ANZIIF), is a Certified Insurance Professional (CIP)and an ASIC Tier 1 & 2 accredited Authorised Representative.

Away from work Richard spends time keeping fit, listening to music, travelling, spending time with family, enjoying good food and the great outdoors.

CHELSEA NORVAL

Chelsea has been with CPS General for over a decade. It didn’t take long for Insurance to became not only a career but also a passion. Chelsea is an Account Manager specialising in Professional Risks, Corporate Travel, Builders Warranty and both Personal and Commercial Insurances.

Chelsea’s enthusiasm is infectious which in turn influences the other members of the CPS team. Chelsea is extremely well organised and has a very strong work ethic. She is dedicated to enhancing the CPS name and continuing to develop quality relationships with her clients by exceeding their expectations.

Chelsea is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and is a Certified Insurance Professional (CIP). She holds a Diploma of Insurance Broking, and is accredited as ASIC Tier 1 & Tier 2 Authorised Representative in both Insurance Broking and General Insurance.

JASON PITTON

Jason joined CPS General as an Account Manager in 2019.

Jason’s exposure to the Insurance industry has seen him undertake various roles in the Professional Risks sector as both, an Underwriter and a Broker.

This experience has allowed him to develop a technical understanding of complex risks and the ability to negotiate the best outcome for our clients.

Jason is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and holds a Diploma of Financial Services Insurance Broking and Underwriting.

In a competitive industry such as Insurance, Jason is proud to be a part of CPS General because together we share an emphasis on delivering solutions to protect our clients and their business.  “If we can be partners in your success, you’re more likely to be a partner in ours”

DIANA LARA

Diana, or affectionately known around the office as Dee, joined CPS General in 2018 as a Personal Insurance Consultant.  Diana’s focus is aligned to serving and helping our loyal customers which she finds very inspiring and motivating. Her attention to detail and customer focus is a credit to her and will ensure you are in the best of hands.

Diana’s background has been in fine arts with a Bachelor of Fine Arts and a Diploma in Marketing and Management. Diana also holds ASIC Tier 1 & Tier 2 accreditations and is an Authorized Representative of Resilium Insurance Broking Pty Ltd.

In her spare time Dee enjoys swimming, yoga, reading and taking long walks along the beach.

DEBRA HORTON

Debra joined CPS in 2017 in the role of Personal Insurance Consultant.

Deb enjoys assisting with complex claims to get the best possible result for her clients. She prides herself on her work ethic and client relationships in assisting with Home & Contents, Motor and Boat Insurances.

Debra holds ASIC Tier 1 & Tier 2 accreditations and is an Authorized Representative of Resilium Insurance Broking Pty Ltd.

Out of work she enjoys going to the gym, painting, art, animals and socializing with family and friends.

DREWE HIGNETT

Drewe has been in the insurance industry for over 20 years, with experience in both underwriter and Insurance broking roles.  Drewe specializes in all areas off general insurance.

Drewe has the experience and technical knowledge to provide you with expert advice regarding the risks your business may face. At CPS we aim to provide additional value, by tailoring solutions to ensure that you are adequately protected and advocate for you throughout the claim process.

Drewe is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and is a Certified Insurance Professional (CIP). He holds a Diploma of Financial Services Insurance Broking.

Away from work, Drewe likes camping with his family, motor bike riding and spending weekends away at the family farm located in Bathurst.

NORMA COOPER

Norma joined CPS General in 2020 as the Finance & Office Manager.

Norma has many years of experience working in finance and office management in a variety of different industries including Not-for-Profits, Wholesale and Manufacturing. Norma is a qualified professional and has a Graduate Certificate of Management, a Bachelor of Business, and an Advance Diploma in Accounting.

Norma is highly motivated and hands on and enjoys developing positive relationships with a diverse range of stakeholders. Norma is passionate about creating a quality workplace and is dedicated to serving the organisation.

In her spare time Norma enjoys gardening, working with charities and spending time with her family and friends.

ELIZA GENDERS

Eliza has recently joined the CPS team in the role of Administration & Brokers Assistant.

Eliza has a strong background in general administration and client relationship management and plays an integral role in supporting the CPS team. Eliza has several years experience across a range of sectors, including car dealership, certification service, retail and is enthusiastic about adding insurance to the list.

Eliza has also volunteered for Meals on Wheels and likes to give back to the community and in her spare time Eliza enjoys hiking, cooking and being with friends and family.

CHARLIE ABBOTT

Charlie recently joined CPS General in the role of Brokers Assistant.

Charlie has over 15 years’ experience in General Insurance and has some international experience. She is accredited with Tier 1 and Tier 2 in Broking and is as an Authorised Representative with Resilium Insurance Broking. Charlie brings a wealth of experience to CPS General and in her time, she has been exposed to both Domestic and Commercial Insurance lines.

Charlie recently moved to Sydney from Brisbane and spends her weekends sailing on Sydney Harbour and enjoys being creative in her spare time.

CLAIRE GROOM

Claire has been a very important part of the CPS team since 2016. She assists with the day to day administrative tasks and supports the team with various jobs. Claire plays an integral role at CPS keeping the office running smoothly.

Claire’s hobbies include reading, relaxing and spending time with her two children.