Our Team

JAMES NORVAL

James formed the CPS Group in 1985 as a Financial Planning & General Insurance practice. The” CPS Brand” has grown and has become a strong customer focused group under his dedicated leadership.

After 28 years as a Financial Planner, in 2011 James retired to focus more on the development of the CPS General Insurance business. He is as committed today as he was when he started.

James holds a Diploma of Financial Planning (CFP) from Deakin University. Schooled in South Africa where he was a “mad” sportsman, James now enjoys a game of golf when time permits. His spare time is taken up with farming in the Dungog district where he and his wife run an Angus/Wagyu cattle farm and most importantly spending time with their 4 adult children and many grandchildren.

MARWAN MUBAIED

Marwan has over 10 years of international experience in the Insurance industry.

He began his career as an engineer then discovered his passion for Insurance, initially starting with a carrier and then transferring to broking.

Marwan joined one of Australia’s leading global broking agencies in 2017, managing their account management team in the SME department, prior to that he worked in Dubai running an independent broking company servicing large corporate accounts with regional presence across multiple continents.

Marwan has ANZIIF Tier 1 accreditation and is an Authorized Representative of Resilium Pty Ltd and Resilium Insurance Broking Pty Ltd.

Marwan’s strengths are his customer centricity, technical competency and creation of an overall risk management plan for businesses.

Away from work, Marwan is a husband and a father of two. Marwan’s interests include soccer and travelling.

RICHARD ACHESON

Richard is the longest serving employee of CPS having joined in 1993 to grow the general insurance business.

Richard performed a number of roles prior to joining CPS such as business development manager and general insurance manager. His knowledge of underwriting, claims handling and risk management is an asset to the company. Today Richard’s primary task within the company is as Senior Account Manager looking after the many long standing clients of CPS.

Richard is an Associate of the Australian and New Zealand Institute of Insurance and Finance(ANZIIF), is a Certified Insurance Professional (CIP)and an ASIC Tier 1 & 2 accredited Authorised Representative.

Away from work Richard spends time keeping fit, listening to music, travelling, spending time with family, enjoying good food and the great outdoors.

CHELSEA NORVAL

Chelsea has been with CPS General for over a decade. It didn’t take long for Insurance to became not only a career but also a passion. Chelsea is an Account Manager specialising in Professional Risks, Corporate Travel, Builders Warranty and both Personal and Commercial Insurances.

Chelsea’s enthusiasm is infectious which in turn influences the other members of the CPS team. Chelsea is extremely well organised and has a very strong work ethic. She is dedicated to enhancing the CPS name and continuing to develop quality relationships with her clients by exceeding their expectations.

Chelsea is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and is a Certified Insurance Professional (CIP). She holds a Diploma of Insurance Broking, and is accredited as ASIC Tier 1 & Tier 2 Authorised Representative in both Insurance Broking and General Insurance.

JASON PITTON

Jason joined CPS General as an Account Manager in 2019.

Jason’s exposure to the Insurance industry has seen him undertake various roles in the Professional Risks sector as both, an Underwriter and a Broker.

This experience has allowed him to develop a technical understanding of complex risks and the ability to negotiate the best outcome for our clients.

Jason is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and holds a Diploma of Financial Services Insurance Broking and Underwriting.

In a competitive industry such as Insurance, Jason is proud to be a part of CPS General because together we share an emphasis on delivering solutions to protect our clients and their business.  “If we can be partners in your success, you’re more likely to be a partner in ours”

MITCHELL TAYLOR

Mitch joined CPS General as an Account Manager in early 2020.

Mitch focuses on building strong relationships with his clients to provide the best service possible in dealing with the complexities of their insurance requirements.

He ensures his clients fully understand their exposures to risk and helps to attain the most comprehensive insurance coverage.

Mitch holds ASIC Tier 1 & Tier 2 accreditations and is an Authorized Representative of Resilium Pty Ltd and Resilium Insurance Broking Pty Ltd.

Outside work, Mitch loves riding his motorbike, walking his dog and spending time with family. A weekend without sport, reading or relaxing with family and friends is very rare.

DIANA LARA

Diana, or affectionately known around the office as Dee, joined CPS General in 2018 as a Personal Insurance Consultant.  Diana’s focus is aligned to serving and helping our loyal customers which she finds very inspiring and motivating. Her attention to detail and customer focus is a credit to her and will ensure you are in the best of hands.

Diana’s background has been in fine arts with a Bachelor of Fine Arts and a Diploma in Marketing and Management. Diana also holds ASIC Tier 1 & Tier 2 accreditations and is an Authorized Representative of Resilium Pty Ltd and Resilium Insurance Broking Pty Ltd.

In her spare time Dee enjoys swimming, yoga, reading and taking long walks along the beach.

DEBRA HORTON

Debra joined CPS in 2017 in the role of Personal Insurance Consultant.

Deb enjoys assisting with complex claims to get the best possible result for her clients. She prides herself on her work ethic and client relationships in assisting with Home & Contents, Motor and Boat Insurances.

Debra holds ASIC Tier 1 & Tier 2 accreditations and is an Authorized Representative of Resilium Pty Ltd and Resilium Insurance Broking Pty Ltd.

Out of work she enjoys going to the gym, painting, art, animals and socializing with family and friends.

SANDY KHOURY

Sandy recently joined the CPS Team as Account Manager.

Sandy traded her teaching books for a career in insurance in 2009. Since then, she has held several roles including Claims, Senior Technical Claims, Auditing, Training and Development, Process Change Improvement, Coaching and Mentoring and Broking.

Sandy has a strong focus on customer experience and strives to deliver the best possible service and outcomes for our clients as well as building strong and meaningful relationships. Sandy’s positive energy is infectious and motivating to those around her.

Sandy is an Associate CIP with ANZIIF and have completed a Cert IV in General Insurance, Tier 1 and Tier 2 in Broking and is working towards completing her Diploma in Broking.

In her spare time, Sandy enjoys reading crime novels, and spending time with her family and close friends. Sandy also loves sport including Formula 1, Taekwondo, Tennis, and Soccer.

MIA BOVA

Mia has over 10 years’ experience within the Insurance industry across Broking & Business Development. She has experience working within reputable organisations bringing with her valuable transferrable skills to complement the CPS General Commercial team.

With a Bachelor of Communication degree, she values client relationships and strives to deliver exceptional service to her clients.

Mia has ANZIIF Tier 1 accreditation and is an Authorized Representative of Resilium Pty Ltd and Resilium Insurance Broking Pty Ltd.

In her spare time Mia enjoys spending quality time with family & friends and taking care of her Frenchie.

NORMA COOPER

Norma joined CPS General in 2020 as the Finance & Office Manager.

Norma has many years of experience working in finance and office management in a variety of different industries including Not-for-Profits, Wholesale and Manufacturing. Norma is a qualified professional and has a Graduate Certificate of Management, a Bachelor of Business, and an Advance Diploma in Accounting.

Norma is highly motivated and hands on and enjoys developing positive relationships with a diverse range of stakeholders. Norma is passionate about creating a quality workplace and is dedicated to serving the organisation.

In her spare time Norma enjoys gardening, working with charities and spending time with her family and friends.

ELIZA GENDERS

Eliza has recently joined the CPS team in the role of Administration & Brokers Assistant.

Eliza has a strong background in general administration and client relationship management and plays an integral role in supporting the CPS team. Eliza has several years experience across a range of sectors, including car dealership, certification service, retail and is enthusiastic about adding insurance to the list.

Eliza has also volunteered for Meals on Wheels and likes to give back to the community and in her spare time Eliza enjoys hiking, cooking and being with friends and family.

CLAIRE GROOM

Claire has been a very important part of the CPS team since 2016. She assists with the day to day administrative tasks and supports the team with various jobs. Claire plays an integral role at CPS keeping the office running smoothly.

Claire’s hobbies include reading, relaxing and spending time with her two children.