Online Claims

When you take out a new Insurance policy it’s difficult to see the value in it. Let’s face it what do you get …………….a piece of paper and a booklet that you would never read cover to cover.

When you arrange your insurance through CPS General you are no longer alone, because we can act for you for policies with AUSURE (our Brokerage arm) or help you with any difficulties when you claim under your Resilium policies.

CASE STUDY 1

Our client owns a large commercial building which is let to a tenant. During a severe storm the galvanised iron cladding fixed to the westerly wall of the building was ripped off in the wind taking parts of the brick walls with it. As a direct result of CPS General’s discussions with the Insurer, additional works previously excluded were accepted and the total claim settled for $30,743 instead of the initial offer of $13,200.


CASE STUDY 2

Our client owns a high valued home which, upon our recommendation, was insured under a Prestige Home and Contents policy. Whilst cleaning a limestone floor a contractor caused water damage to bespoke cabinetry causing the carcass to swell and buckle. CPS General made representation to the Insurer that –

  • the replacement Cabinetry had to be matched to the existing,
  • in view of the type of home our client should not have to accept the lowest quotation which did not address
  • proper handling and storage of artworks
  • OH&S requirements to use an acceptable platform/scaffold when painting the 4 metre high ceilings
  • 4 metre high curtains to be cleaned and replaced by a specialist company

As a direct result of CPS General’s discussions with the Insurer, the above costs, previously excluded, were accepted and the total claim settled for $19,019.00 instead of the initial offer of $8,177.82.

To access Resilium online claims simply click the button to the right and then complete the online form. A copy of the information that you have submitted will also be sent to your nominated email address and to your CPS Adviser.